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OUR DELIVERY METHODSPackages are generally shipped within 4 to 5 days (excluding weekends) after receipt of payment. Once the package has been shipped, we cannot commit to postal delivery times.
In addition to the cost of postage, delivery costs include: - the invoicing of La Poste for the daily collection of parcels (service invoiced annually), - the material used to pack and ship the parcels (envelope, cardboard, bubble wrap...), - the time spent by Virginie who carefully packs each of your orders by hand.  Colissimo Pickup PointMetropolitan France and Europe
Delivery to a pick-up point in Europe (Zone 1) Germany, Belgium, Luxembourg, Netherlands. Delivery to a pick-up point in Europe (Zone 2)
Austria, Spain (Outside specific territories), Portugal (Outside specific territories), United Kingdom, Ireland, Italy. Delivery to a pick-up point in Europe (Zone 3)
Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland. Delivery to a pick-up point in Europe (Zone 4)
Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania Colissimo Home Delivery without SignatureFrance and Worldwide The package will be delivered directly to the mailbox. If it is not large enough and you are absent, a delivery notice will be left, allowing you to choose a new delivery date online within 6 business days or to pick up your package from the location indicated on the delivery notice starting from the next day at 3 PM. Colissimo Home Delivery with SignatureFrance and Worldwide The package will be handed over to you in person against signature. If you are absent, a delivery notice will be left, allowing you to choose a new delivery date online within 6 business days or to pick up your package from the location indicated on the delivery notice starting from the next day at 3 PM.  Tracked Letter France and WorldwideAttention: This delivery method does not offer any recourse in case of disappearance after the mail has been delivered.
To qualify for sending by tracked letter, your order must meet several criteria: - Maximum value must not exceed 55€, - It is only valid for items weighing less than 250 grams, - It cannot be used for bulky kits like crowns, tree of life, embroidery notebooks... that cannot fit into a standard mailbox: postal regulations are strict in this regard. Free shipping for individuals under conditionsAttention: Shipping costs are waived for delivery to a pickup point, except during sale periods, for metropolitan France* and European countries*. *Metropolitan France:
Enjoy free shipping starting from a purchase of 75 euros. *Europe:
Countries included: Germany, Austria, Belgium, Denmark, Spain (excluding specific territories), Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (excluding specific territories), Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland.
Enjoy free shipping starting from a purchase of 89 euros. Free shipping for professionalsAttention: For professional customers, shipping costs are waived for France only, for home delivery with signature or pickup point, for orders starting from 300€ excluding taxes. |